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Sales Policy

Terms and Conditions of Sale for Diagnostic Innovations LLC (The Company)

Standard Terms of Sale
All sales are subject to the following terms and conditions:

1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from Diagnostic Innovations LLC.

2. All Sales Made In Michigan.
(a) All sales shall be deemed made in the State of Michigan, USA, regardless of the location of the customer.
(b) The customer agrees that any dispute with Diagnostic Innovations LLC arising out of the customer's purchase from Diagnostic Innovations LLC shall be brought by the customer exclusively in the state or federal courts situated in the State of Michigan; and the customer hereby agrees that such venue is appropriate and that Diagnostic Innovations LLC's agreement to sell and deliver products to the customer is dependent on this provision.

3. Purchase Price.
(a) Prices and promotions are listed in Diagnostic Innovations LLC literature and Web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
(b) Payment is due before shipment, unless credit terms have been arranged in advance with Diagnostic Innovations LLC. In such case, payment terms shall be as set forth in the credit agreement.
(c) Diagnostic Innovations LLC collects sales and use taxes for sales made to residents of the State(s) of Michigan. Diagnostic Innovations LLC shall not be liable for handling or customs charges for shipments outside the United States.

4. Shipping Terms.
Shipping terms are: F.O.B. Southfield, Michigan. Diagnostic Innovations LLC will arrange payment for shipping with the carrier, but such costs are the responsibility of customer. Risk of loss is upon the customer once Diagnostic Innovations LLC delivers the Product to the carrier. Delivery times are estimates only and Diagnostic Innovations shall not be liable for delays.

5. Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.

6. International.
Products sold by Diagnostic Innovations LLC, including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

7. Limited Manufacturer's Warranty.
(a) Diagnostic Innovations LLC warrants that it has good title to the products it sells
(b)You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Diagnostic Innovations LLC makes no additional or independent warranty.
(c) All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.

8. Limitation Of Liability.
In no event shall Diagnostic Innovations LLC be liable for special, incidental, or consequential damages, including but not limited to loss of profit or opportunity, even if it has been advised of the possibility of such damages. Customer's sole and exclusive remedy is stated in the manufacturer's or publisher's end user warranty accompanying the product. In no event shall Diagnostic Innovations LLC'S liability exceed the repair, replacement or cost of the specific product purchased from Diagnostic Innovations LLC. Some states may not recognize a disclaimer or limitation of warranties and/or limitation of liability so the above disclaimers may not apply. Customer may also have different and/or additional rights and remedies that vary from state to state.

9. Returns.
(a) All returns require prior authorization. Returns must be authorized by The Company within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace or repair, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.
Please Note: Due to restrictions placed upon us by the manufacturers, computers and printers are returnable in the first 30 days for repair only. Computers, printers, and software products are not returnable for credit or exchange. Special Orders, custom configurations are not returnable for credit or exchange. Additional products may be added to this list as: manufacturer policies change, manufacturer goes out of business or as new product categories become available.
(b) All non-defective returns authorized by The Company are subject to a 20% restocking fee, and must be returned within 30 days from date of invoice.
(c) Prior to shipping your return, please call 1-248-850-7690 to obtain a Return Merchandise Authorization (RMA) number. In order to expedite the process, please have the following information ready: name, invoice #, serial number, issue and manufacturer case number if applicable. Items must be returned within 10 days after receiving your RMA and must be packed in the original, unmarked manufacturer packaging with manuals, software, manufacturer documents, original UPC label, and registration card intact. Please write your RMA number on the RETURN LABEL on the outside of the package and mail your shipment to:
Diagnostic Innovations LLC
Returns Department
Attn: RMA # (Enter Your RMA# Here)
29328 E. Chanticleer Dr.
Southfield, MI 48034

10. Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the customer and Diagnostic Innovations LLC for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Diagnostic Innovations LLC invoice for the relevant sale. Terms contained in customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect without the express written consent of The Company.

11. General.
(a) The Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Michigan.
(b) In the event any section or portion of a section of the Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Diagnostic Innovations LLC shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Diagnostic Innovations LLC without notice, and are current as of the date of the then current web site. Please refer to the current web site.

12. Errors and Omissions
(a) Diagnostic Innovations LLC makes every effort to ensure the accuracy of the information published in our literature and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Diagnostic Innovations LLC makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "e;as is"e; without warranty of any kind.

(b) If an error is made and a product is listed at an incorrect price, Diagnostic Innovations LLC shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Diagnostic Innovations LLC shall immediately issue a credit in the amount of the incorrect price.
Note: We do not guarantee Diagnostic Innovations LLC prices listed on other Web sites or price engines.

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